Terms and conditions — DANIMI

Effective from 1 October 2026

I. Provider and scope

1. These terms govern the commissioning and delivery of translation services under the name DANIMI Translations by Биником ООД (Binicom OOD), company registration number 203586339, address: 20 Timok Street, Sofia, Bulgaria; email: translations@danimi-translations.com; telephone: +359 87 836 0691, hereinafter the “Provider”.

2. These terms cover written translations. If DANIMI offers interpreting, including in person, or assistance with certification and legalisation, that service is provided only following an express prior written agreement on availability, location or remote format, price and deadline.

3. Enquiries and orders may be handled remotely. Any meeting or receipt or handover of documents in person is possible only following the Provider’s prior confirmation. The company address does not automatically constitute a customer reception office.

4. The client receives these terms before placing an order. The contract is concluded after the client accepts the quotation in writing and the Provider confirms the order. Confirmation and the applicable terms are sent by email or on another durable medium.

5. Individually agreed terms take precedence insofar as they do not conflict with mandatory law.

II. Enquiries and orders

1. The client supplies a complete, legible copy of the material, the source and target languages, the purpose of the translation, and the requested deadline and format. Where needed, the client specifies the requirements of the institution to which the document will be submitted.

2. The Provider confirms in writing the scope, price, deadline, delivery method, required originals and additional costs.

3. Sending an enquiry does not itself constitute an order for a paid service.

4. The client supplies the correct spelling of names as shown in official documents and the necessary specialist terminology. The Provider requests clarification where an ambiguity is identified.

5. A change to the text submitted for translation leads to a price change and is possible only following prior agreement with the translation agency.

III. Prices and payment

1. All prices are in euros, including VAT. The final order amount is confirmed before commissioning.

2. Payments are accepted solely by bank transfer. Cash payments are not accepted.

3. Bank details: account holder Биником ООД; bank United Bulgarian Bank AD (UBB); IBAN BG92 UBBS 8002 1083 2348 50. The payment reference must contain the invoice number or “Превод ДАНИМИ”, as specified in the quotation.

4. The advance payment for the translation service is partial and is paid as follows:

• Written translation: 50% of the agreed price in advance. A protected copy is supplied for review before final delivery. The remaining 50% is paid before receipt of the completed translation.
• If interpreting has been agreed in advance: 50% of the agreed interpreting fee in advance and the remaining 50% after completion.
• If travel and accommodation are required for agreed in-person interpreting, their previously approved costs are paid in full before performance. This payment is separate from the advance for the interpreting service.

A different payment schedule requires an express written agreement. Payment is considered made when the funds reach the bank account.

5. Where pricing is per translation page, the quotation states the character count, whether spaces are included, the counting and rounding method, and whether volume is calculated from the source or translated text. No page standard is applied automatically until these parameters are confirmed.

6. Institutional, notarial, courier and other additional service charges are stated separately in the quotation and charged only after acceptance by the client.

7. Invoice details and requests are supplied when ordering or no later than five working days after payment. This is an administrative deadline and does not override statutory duties or deadlines for issuing invoices or other accounting documents.

8. Refunds are made by bank transfer to the account from which payment was made, unless the parties expressly agree on another account belonging to the entitled recipient. No cash refunds are made.

IV. Deadlines and delivery

1. The performance period starts upon receipt of all required materials and clarifications and the agreed advance payment, subject to the rules on early commencement of services for consumers.

2. The specific deadline is confirmed in writing. Working days are Monday to Friday, excluding official public holidays in Bulgaria.

3. If necessary information or originals are delayed, the Provider notifies the client and agrees an updated deadline.

4. The translation is delivered by email, through an agreed electronic channel or, if agreed in advance and confirmed as possible, as a paper document by courier or handover in person. Delivery charges are confirmed in advance.

5. For certification or legalisation, the quotation distinguishes the Provider’s own work period from the indicative processing times of the relevant institutions. The Provider informs the client of any identified delay and its effect on the order.

V. Quality and complaints

1. The Provider supplies a translation consistent in meaning with the supplied material, target language and agreed purpose.

2. The client may submit a complaint by email, specifying the order, disputed passages and reasons for the objection. No short contractual deadline deprives the client of statutory rights.

3. The Provider acknowledges receipt and proposes a substantive response within five working days. If a longer review is needed, the client is informed of the reason and timeframe.

4. Confirmed errors for which the Provider is responsible are corrected free of charge within an agreed period. In the event of non-performance, contractual and statutory remedies apply, including a price reduction or refund where the relevant grounds exist.

5. New text, a changed original or new requirements after delivery constitute additional work to be commissioned separately. This does not apply to correction of the Provider’s errors.

6. The Provider does not certify the truth of facts or the authenticity of supplied documents. Responsibility for proper performance of the agreed service remains unaffected.

VI. Client cancellation and amounts payable

1. Cancellation of a confirmed order is communicated in writing to translations@danimi-translations.com.

2. If the client cancels a confirmed order for reasons for which the Provider is not responsible, the advance payment is non-refundable and is retained as agreed cancellation compensation, except in the cases under paragraph 5. The advance is a partial payment of the service price under Section III, not an additional charge.

3. If, at the time of cancellation, the translation has been completed in accordance with the order and delivered or is ready for delivery, of which the client has been informed, the full agreed price remains payable. The advance is deducted from it and the outstanding balance is paid by bank transfer. Refusing to receive the completed translation does not in itself release the client from payment, except in the cases under paragraph 5.

4. Paragraphs 2 and 3 do not restrict the client’s rights in the event of errors, non-conformity with the order or other non-performance by the Provider. Complaints are handled under Section V.

5. For clients who are consumers within the meaning of the law, retention of an advance and a claim for the full price apply only insofar as permitted by mandatory law, including rules on unfair terms. Under a distance or off-premises contract, the consumer has the applicable statutory right to withdraw within 14 days of conclusion. If the consumer expressly requested early commencement and was duly informed, withdrawal before full performance entails payment of the proportionate price of work performed up to withdrawal; the amount payable is offset against the 50% advance and the remainder of the advance is refunded. A deduction of 30% of the agreed price is permissible if it represents the proportionate value of the service actually supplied; it is not charged automatically merely because the performance period is shorter than 14 days. The right of withdrawal is lost after full performance only where prior express consent to commencement and acknowledgement of the loss of that right upon full performance have been given. Acceptance of these terms or payment alone does not replace those declarations. Any refund required by law is made by bank transfer without undue delay and no later than 14 days after notification of statutory withdrawal.

VII. Final provisions

1. New versions are published with an effective date and apply to future orders. Accepted orders are not changed unilaterally.

2. Disputes are first discussed by contacting translations@danimi-translations.com. Consumer clients may contact the Bulgarian Commission for Consumer Protection and the applicable out-of-court dispute resolution bodies.

3. Bulgarian law applies without restricting mandatory protection or court jurisdiction afforded to consumers by applicable law.

4. Effective from: 01.10.2026.

Annex: Consumer withdrawal form

To: Биником ООД, 20 Timok Street, Sofia, Bulgaria, translations@danimi-translations.com

I hereby notify you that I withdraw from my contract for the following service: [description and order number].

Contract date: [date]

Consumer’s name: [name]

Consumer’s address: [address]

Date: [date]

Signature: [only if submitted on paper]

Annex: Separate request for early commencement

“I expressly request that performance of the ordered service start before the 14-day withdrawal period expires.”

Separate acknowledgement: “I understand and acknowledge that I will lose my right of withdrawal once the service has been fully performed.”

These declarations are collected through separate boxes that are not pre-ticked or by an express written message, and retained with the order confirmation.